Neshka savera

Refund and Returns Policy

Last Updated: 4 September 2026

At Neshka Savera Beauty, we want you to have a positive experience with every purchase. Because our products are beauty and personal-care products, returns and refunds are subject to the conditions below.

1. Returns

We accept returns only in the following circumstances:

  • The product received is damaged.
  • The product received is defective.
  • The product received is incorrect or different from what was ordered.
  • The product is missing from the package.

For hygiene and safety reasons, opened, used, tested, or partially used beauty/cosmetic products cannot be returned unless the product is defective or was damaged/incorrect when delivered.

2. Return Request Period

You must contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.

Please contact our customer care team with:

  • Order number
  • Registered mobile number or email address
  • Clear photographs of the product
  • Photograph of the outer packaging and shipping label
  • A brief description of the issue

Our team may request additional photographs or information to verify the issue.

3. Unboxing Video

For damaged, incorrect, or missing-item claims, we strongly recommend recording a continuous unboxing video from the time the sealed package is opened.

An unboxing video may help us investigate and process your claim more efficiently. However, the absence of an unboxing video does not automatically mean that a claim will be rejected.

4. Non-Returnable Products

The following products are generally not eligible for return:

  • Products that have been opened or used
  • Products that have been tested or partially consumed
  • Products damaged after delivery due to improper handling or storage
  • Products returned without their original packaging, where applicable
  • Products returned after the applicable return-request period
  • Products purchased through unauthorized sellers or third-party sources

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

After reviewing the submitted information, we may provide one of the following resolutions:

  • Replacement of the product
  • Replacement of the affected item in the order
  • Refund, where replacement is not possible

The final resolution will depend on the nature of the issue and product availability.

6. Wrong Product or Missing Item

If you receive a product different from the one ordered, or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate resolution, which may include sending the correct/missing product or issuing a refund for the affected item.

7. Refunds

Once a refund is approved, the applicable refund will be initiated to the original payment method, wherever technically possible.

The time taken for the amount to appear in your account may depend on your bank, payment gateway, or other payment service provider.

Shipping charges, where applicable, may not be refundable unless the return is due to an error on our part, such as a wrong or defective product.

8. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is successfully approved before dispatch, the eligible refund will be processed to the original payment method.

9. Return Shipping

Where the return is approved because of a product defect, damage, wrong product, or an error attributable to Neshka Savera Beauty, we will provide appropriate instructions regarding the return.

We do not accept returns sent without prior approval from our customer care team.

10. Exchanges

We do not offer exchanges for reasons such as:

  • Change of mind
  • Change in preference
  • Ordering the wrong variant
  • Ordering the wrong quantity

Exchanges may be considered for products that are damaged, defective, or incorrectly supplied, subject to verification and availability.

11. Allergies and Product Sensitivity

Please review the product description, ingredients, and usage instructions before purchasing and using any product.

Individual reactions to cosmetic and beauty products can vary. Neshka Savera Beauty cannot accept returns or provide refunds solely because a product does not suit an individual’s skin, hair, or personal preference, except where required by applicable law or where the product itself is defective or otherwise does not conform to the order.

If you experience an unexpected reaction, discontinue use and seek appropriate professional medical advice.

12. How to Contact Us

For return, refund, or cancellation assistance, contact us at:

Email: support@neshkasavera.com
Customer Care: 85301 20260

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM

Please include your order number in all order-related communications.

13. Policy Changes

Neshka Savera Beauty reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be published on this page with the updated revision date.